Luggage Porter

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

Are you the “go to” person for the latest things to do in London? With a passion for creating memorable moments and showcasing our great City, you will be part of a small but perfectly formed team helping our guests get the most from their visit. Helping with directions, delivering luggage or delivering guest amenities – every day is different, and no two guests are the same! The “Face” of the Hotel, you will be the person our guests love to talk about, and the reason they want to return.

What we look for

• Passionate about delivering the highest levels of service with a desire to learn, work hard and progress.
• Comfortable in a front line role facing the public.
• Empathetic and able to build relationships.
• An open personality who is relaxed and natural in their interactions.
• Accurate with good attention to detail.
• Demonstrable desire to pursue a hospitality career.
• Able to work effectively as part of a team.
• Previous experience in a fast paced service environment.

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!