Guest Services & Concierge Team Member -Nights

The Marble Arch Hotel by Thistle, is located just off Oxford Street and a short wander from the West End and Hyde Park, is perfectly placed for a shopping spree, theatre trip or walk in the park. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms,we'd love you to join an exciting and vibrant team to help deliver an excellent guest experience.

The Role

As a Guest Services & Concierge Team member , you will play a crucial role in all guests’ arrival experience as the first point of contact as they enter the hotel. You will be providing exceptional, personal customer service ensuring a seamless guest experience. Your primary responsibility is to assist and cater to the needs of our guests, making their stay memorable and comfortable. This position requires excellent communication skills, impeccable knowledge of the hotel and local areas, attention to detail, and a proactive approach to meeting guest expectations.

What we look for

• Passion for delivering exceptional service, with a strong desire to learn, grow, and work hard.
• Previous experience in Concierge/Porter, ideally in fast-paced environments, with Front of House, Housekeeping, or Security experience a plus.
• Familiarity with PMS (Opera preferred) and comfortable with public-facing roles and handling challenges.
• Ability to provide a warm welcome, manage luggage, and ensure secure handling of deliveries.
• Strong attention to detail, accuracy.
• Excellent team player with a demonstrated passion for hospitality and career growth.
• Strong computer literacy and excellent spoken and written English.
• Flexibility to work various shifts, including weekends and nights.

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!