Learning & Development Business Partner (14 month Mat Cover)

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps its employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people-company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 16 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.

The Role

We have a rare opportunity to join a 'Great Place to Work for Development' and help shape the future of our Learning & Development on a long-term maternity cover. This role provides essential support the business whilst ensuring delivery of our L&D strategy. Working with the wider Learning & Development team to ensure our wonderful people have access to ‘best in class’ professional and personal development at every stage of their career with Clermont Hotel Group. 

You'll oversee all aspects of The Academy (our bespoke training venue) including course scheduling, coordinating facilitators and providing support to the L&D Advisor as required, along with the following...

• Support Line Managers to ensure that all new employees receive structured onboarding via The Academy within the required timeframes
• Monitor progress of 30, 60 and 90-day reviews and ensure that all new hires are supported and signed off within the relevant time frame
• Work with internal stakeholders to observe employee performance, monitor quality assurance program scores and guest feedback to identify and address both employee and hotel development needs
• Provide feedback and coaching as required based on identified development needs
• Collaborate with Head of Talent & Organisational Development and subject matter experts to identify target audience's training needs
• Create engaging learning activities and compelling course content for both in person and online use
• Create bespoke online content and curated learning collections
• Delivery of workshops, both in person and virtually
• Manage the Apprenticeship Academy including applications, reviews, tracking and progress updates
• Coordinate quarterly apprentice networking events and graduation celebrations
• Maintain clear communication channels with external Apprenticeship Partners
• Develop and maintain a network of Buddy trainers across operational departments
• Provide efficient, effective and customer focused service (in person or via the Academy inbox) which supports all aspects of training, learning and development

You will be required to support with additional L&D and wider HR initiatives and administrative duties from time to time, as needed.

What we look for

• Sound knowledge of instructional design theories, practice and methods
• Ability to facilitate group training as well as confidently present information in one-to-one and small group situations
• Demonstrable ability to negotiate and influence internal and external customers and colleagues at all levels across the business
• Positive attitude and the desire to develop and motivate others
• Exceptional communication skills, including spoken and written English
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint)
• Experience in eLearning authoring software (Articulate would be a bonus!)
• Previous experience of an LMS platform
• Ability to work cohesively as part of a team as well as self-motivate
• Ability to work on multiple priorities and meet deadlines 
• Previous experience in a similar role in a Customer Service or Hospitality environment (Hospitality experience preferable)
• Previous experience of conducting training needs analysis and training evaluation
• Previous experience in multi-site operations (desirable)
• Learning & Development or HR qualification; CIPD or equivalent (desirable)

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!