Director of Revenue Performance

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps its employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people-company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 17 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.

The Role

As Director of Revenue Performance you will have overall responsibility for the day to day rooms revenue performance of our hotels . Through effective management of the Directors of Revenue (DORM) and Cluster Revenue Managers (CRM) you will be able to demonstrate first class managerial skills, have the ability to adapt and multi-task whilst having that keen eye for detail. Your key responsibility is to ensure that through effective management of the DORM/CRM team we set strategies which allow us to meet & exceed our budgeted expectations and out-perform our competition. You should ensure you are working to company standard and improving key KPI’s such as budgeted RevPar and RGI in the most profitable way possible.

The role will report to the Group Revenue & M&E Director and involves working closely with the property teams, General Managers and wider revenue and sales teams.

What we look for

• 7+ years experience in senior revenue management position
• Managing a team in a fast paced environment
• Self-motivated and self-confident
• Ability to influence and motivate team to achieve targets
• Must have the ability to prioritise and delegate work whilst also providing training and support
• Be courteous and focused on providing a consistently high standard of service
• Must be standards driven and detail orientated
• Be positive, enthusiastic, and professional, innovate
• Must be focussed on delivering targets and budgets
• Knowledge of Excel, Opera, EzRMS (or other RMS system.)
• Clear understanding of all relevant distribution channels, from GDS through to on line travel agents with ability to influence channels to advantage of the property
• Curiosity and awareness of industry news / performance / relevant new initiatives
• Microsoft Office knowledge
• Strong coaching & communication skills, written and verbal
• Ability to plan, prioritize and multi-task
• Flexible and adaptable to change
• Attention to detail
• Ability to work independently and organize self
• Strong problem solving skills
• Track record of dealing with under-performing hotel and ability to multi-task, analyse and identify issues to turn it around

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!