Maintenance Coordinator

Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks

The Role

Liaising with maintenance team to ensure urgent remedial works are flagged for action Responsible for carrying and responding to radio contact with all departments Coordinating work tasks, priority levels and updates between team and departments Answering phones and dealing with internal & external queries Maintain maintenance inventory and requisition parts and supplies as needed Record information for unfinished calls tasks to shift change Raising purchase orders, liaising with contractors and suppliers, paying invoices, and filing and organising information Participate within the engineering shift rota pattern Participate within the operation of the emergency attendance call-out facility Develop knowledge of hotel structure, fixtures, fittings and plant Communicate effectively with all departments To liaise with subcontractors, ensuring on they are on site as and when required To prepare necessary reports for senior management Fully understands equipment and systems in the Maintenance area Report Health and Safety hazards immediately to the line manager

What we look for

• Highly Guest Focussed with a passion for great service and a drive for guest satisfaction
• Comfortable in a front line role facing the public
• Empathetic and able to build relationships
• An open personality who is relaxed and natural in their interactions
• Accurate with good attention to detail
• Able to create a positive first impression and be an ambassador for the brand and Clermont Hotel Group
• Can demonstrate commercial awareness within the context of their role

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!