Sales Manager - Thistle Heathrow and Luton cluster

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.

The Role

Key aspects of the role:

● Have a clear understanding of the hotel business mix, budget strategy and support accordingly
● Deliver the strategic business plan across each assigned segment of the business to achieve target revenue for you individually and your team
● Consistently deliver on agreed weekly activity targets for leads, calls and appointments and demonstrate results from the activity
● Work alongside the M&E team to pro-actively target new Meetings and Events business such as weddings; exhibitions and groups
● Grow revenue and deliver targeted revenue growth through relationship building and understanding of our existing clients
● Create a deep understanding of each client to unearth other revenue opportunities, i.e. Christmas parties, private dinners, London events etc.
● Understand competitors business through site visits and Hotelligence reporting
● Work collaboratively with revenue teams to ensure commercial targets are met on monthly basis
● To identify innovative ways to drive new sales leads with a structured follow up plan
● Understand areas of focus areas and find ways to address the shortfall
● To work closely with hotels to align rate plans and pricing
● Utilise salesforce.com to enrich client specific data to build a deep understanding of the accounts, the opportunities that exist and to share key information with the hotels
● To completely understand the brand(s) you are working within and feel confident presenting to internal and external customers
● Work in conjunction with the central Key Account Directors to develop opportunities and drive revenue for new business and existing accounts
● Support the Director of Sales in developing inbound international business from key markets and global strategic accounts
● Attend trade shows and TMC office visits as required, with a set of clear objectives and targets
● Be passionate about learning and developing your own skills and understanding of the industry
● Consistently look for opportunities outside your own cluster to benefit all hotels in the group
● Organise, host, and attend networking events both within the hotel and at external venues to build relationships and promote the hotel’s brand

What we look for

● Excellent at building new and existing client relationships to understand account drivers for incremental revenue
● Will challenge the status quo to look at news ways of working
● Target driven
● Highly commercial and lives and breathes the key business measures
● Can work collaboratively across the hotels and central teams
● Adaptable to different markets & segments

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!